Very often, companies write off “low” tech services and products. They chase after the admittedly superb capabilities of the ever-evolving high tech sphere, but they do not always take full advantage of the tech they already have at the fingertips and have already invested in, like IoT or simple point of Sale systems. It doesn’t have to be this way. These days, forward-thinking technical project management companies are integrating the capabilities of high-tech companies, mostly regarding Artificial Intelligence or Machine Learning, with the services and products businesses use every day to do even more for their customers.

 

Here are three reasons you ought to be taking into account your technical project management partner when you think AI.

 

It Shows How AI Can Work for You

 

Joining technical project management companies with AI solutions providers stands to reason, if you think about it. Most of the time, we have seen that businesses want AI, but they don’t genuinely understand what AI can do for their business. Merging the forces of a technical project management company and an AI technology provider fixes that problem. At CPT, for instance, we've chosen to partner with Lucd because of the vast capabilities of their Enterprise AI platform and because of the fast deployment and easy scalability it provides clients.

 

We know our customers’ IT systems really well, so we can show them, for instance, how much data their point of Sale system collects. Lucd’s system, then, can take that data and show the customer how to do more with it to get real results, like sales. Together, the vague term AI becomes an immensely real - and easily deployable - solution for many businesses.

 

It Allows You to Cater to Your Customers

 

It might sound obvious, but AI can help with Sales. Truly, though, it goes beyond that. One of the top things we see at CPT is that businesses are not using POS systems to their full ability. If put together properly, these can provide information on transactions as well as payroll, inventory, and purchasing. With an AI platform, businesses can take that valuable data and turn it into something more. As an illustration, with data from a POS system, AI can help with inventory management.

 

It may also help users in industries including Retail, Hospitality, Finance, and Healthcare visualize customer behavior so they can provide more tailored services or products to multiply customer satisfaction, customer retention, and Sales. As an instance, data could show what menu items or sales bundles are least popular, so businesses could remove them and put more effort into producing things that customers value.

 

It Can Help Prevent Problems

 

Similarly that AI can use data to forecast “good” behaviors like Sales, a good platform can draw on data to predict “bad” outcomes - so they can be researched and prevented. AI can take in data from a system, like an IoT system, or a POS system. It can then be conditioned to diagnose anomalous behaviors, like an out-of-character order, or to make projections about things like a possible failure of an IT component.

 

In that event, a company like CPT could set up a technician to further examine a potential issue and make a determination on replacement for a part in a system - stopping downtime before it’s even close to happening.

 

It’s Time to Think Differently About Your It Vendor

 

For too long, people are checking out tech as two separate worlds - one that is practical, on the ground and day-to-day; and one that’s theoretical, cutting edge and looking toward the future. Really, they are better together. So, next occasion you give thought to what AI can do for your company, ask yourself - are you getting the most out of your IT service provider?

 

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